7TILL8 Frequently asked questions

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FAQ

Why do I need a custom-fit wetsuit?

There are a lot of factors to consider when purchasing a new wetsuit, such as warmth, comfort, flexibility, and durability. Overall performance can be significantly lowered by a bad fit.

Wearing our custom-fit wetsuits puts less stress on the seams and materials, extending the life of the wetsuit. A tailored wetsuit also creates a distraction free experience that elevates your comfort and performance in the water. With a perfect fitting wetsuit, you will be able to explore longer and switch out your wetsuit less.

How good is the quality on a 7TILL8 Wetsuit?

We ditched the assembly line and instead have our expert craftsmen carefully construct your wetsuit to perfection. Each wetsuit is handbuilt and treated with individual care.

Each construction process is monitored daily to ensure that every cut, seam, and stitch is carefully executed with the utmost integrity. Our quality control team reviews every single wetsuit to make sure they meet the high-quality standard that we set.
We choose and source the best materials, design our own wetsuits, and build each wetsuit specifically for the customer.

We stand behind everything we build. If for any reason the wetsuit does not fit, we will a, remake and work with you to make sure your 7TILL8 wetsuit fits the way it should.

How can I be certain that my custom wetsuit will fit?

Our proprietary technology creates patterns using precise mathematical formulas to perfectly match your measurements.

Video instructions will teach you how to measure 12 different points on your body. Submit as you go and one of our pattern makers will review your measurements to make sure there are no errors. Don’t worry; we always reach out to the customer if we see a mistake.

If for any reason the wetsuit does not fit, we will alter, remake and work with you to make sure your 7TILL8 wetsuit fits the way it should.

How do I submit measurements for a custom wetsuit?

When you select a wetsuit, there is a "measurements" option. You may choose "Add measurements now" and follow our video tutorial to submit measurements from home. Or choose "I'll do it later (remind me)" and we'll send you a reminder with video tutorial to submit measurements from home. 

Video instructions will teach you how to measure 12 different points on your body. Submit as you go and one of our pattern makers will review your measurements to make sure there are no errors. Don’t worry; we always reach out to the customer if we see a mistake.

Please note that measurements must be submitted within 7 days of purchase to receive wetsuit within 21 days.  

What do I need to get measured for a custom wetsuit?

What you will need to measure:
1. Measuring tape (email info@7till8.com for a free one)
2. Ruler or Straightedge
3. Another person to help measure
4. Thin shorts and tight fitting t-shirt

Tips on measuring
1. Relax, breathe normally and look straight ahead when getting measured.
2. Create tension. No need to tighten the measuring tape so much for skin to be folding out the sides but tight enough so it does not droop.
3. Repeat the measurement a few times to make sure accurate measurements are placed.

What is Yamamoto neoprene?

Yamamoto is a premium limestone based neoprene made in Japan. Sustainably sourced and manufactured, Yamamoto is 99.7% water impermeable, making it the lightest, warmest, and fastest drying neoprene on the market. The premium material is super soft, warm, and durable, a perfect compliment to our BOOST line.

Can I see and feel a wetsuit before I purchase?

For wetsuit showing appointments, please contact us at info@7TILL8.com and we will be more than happy to show you our product line at our store at 14710 S. Maple Avenue, Gardena, CA 90248.

Sample neoprene swatch packs are also available free of charge. Ask for one at info@7TILL8.com.

Do you make private label wetsuits?

Yes. Please send inquiries to info@7TILL8.com

Which custom wetsuit do I need?

Our wetsuit guide provides wetsuit recommendations for surf and dive. For surf, select a wetsuit based on location and entry. For dive, select based on temperature and depth of dive.

If you need further help, you can contact us at info@7TILL8.com.

Shipping and Delivery

When will I receive my surf wetsuit?

We process and ship all wetsuit orders within 1-3 days, unless otherwise noted.

When will I receive my custom wetsuit?

We process and ship all wetsuit orders within 3 weeks, unless otherwise noted.

What shipping options do you offer?

Every 7TILL8 wetsuit includes free US shipping via USPS or UPS. An additional $50 is required for international shipping. We are unable to ship to PO boxes.

I need my custom wetsuit sooner.

Currently, it takes 3 weeks to process and ship your order, so we cannot expedite orders. Please contact info@7TILL8.com or call (310)283-9440 with any questions.

What countries do you ship to? Will I have to pay additional international tariffs or taxes?

We ship globally to any destination. Tariff and tax rates will apply, but due to fluctuations in these charges we are unable to include them in the price of shipping. Please check with your local customs office for these charges and contact us if you need any help.

My order was held at customs. What should I do?

Please contact us at info@7TILL8.com and we will help you resolve the issue with your local customs office.

Can I change my shipping address?

If you need to change your shipping address, please contact us at info@7TILL8.com

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Wetsuit Care Guidelines

How do I take care of my wetsuit?
  1. Rinse thoroughly in fresh water after use to wash away any sand or debris.
  2. Fold at the waist and hang dry out of direct sun.
  3. When dry, store away in cool shaded area away from direct sun.
  4. Repeat after each session to extend the life of your wetsuit.

Alterations and Returns

What if my custom wetsuit does not fit?

We stand behind everything we build. If for any reason the wetsuit does not fit, we will alter, remake and work with you to make sure your 7TILL8 wetsuit fits the way it should. Please contact info@7TILL8.com to let us know.

Where do I send my custom wetsuit for an alteration or remake?

Ship to:

7TILL8 Repairs and Alterations

14710 S. Maple Ave.
Gardena, CA 90248

Include in your package:

  1. Contact information - Name, Email, Telephone Number
  2. Order number
  3. Detail message on what needs to be corrected or altered. (A customer representative will contact you if more details are needed)
  4. >Let us know it’s on the way.

We will ship back your wetsuit after completion. Repairs and alterations take approximately 1-2 weeks to complete.

How long do remakes or alterations take for custom wetsuits?

Alterations can take up to 3 weeks, but we communicate with you every step of the way.

Measurements

How do I submit measurements for a custom wetsuit?

When you select a wetsuit, there is a "measurements" option. You may choose "Add measurements now" and follow our video tutorial to submit measurements from home. Or choose "I'll do it later (remind me)" and we'll send you a reminder with video tutorial to submit measurements from home. 

Video instructions will teach you how to measure 12 different points on your body. Submit as you go and one of our pattern makers will review your measurements to make sure there are no errors. Don’t worry; we always reach out to the customer if we see a mistake.

Please note that measurements must be submitted within 7 days of purchase to receive wetsuit within 21 days.

How are the measurements I save used to create my 7TILL8 custom wetsuit?

After measurements are submitted through our online portal, the following happens:

Our CAD (Computer Aided Design) software uses your measurements and digitally creates the patterns for your unique wetsuit.

  1. Your measurements are checked relative to your weight and height
  2. Your wetsuit patterns are cut and then put together by our highly skilled wetsuit builders
  3. Once your wetsuit is complete, we check for quality, package it, and ship to your location.

 

Do I need a tailor to take my measurements?

No, our video measurement guide takes you through a step-by-step process that teaches you how to measure. However, help from another person will be needed for critical measurements.

How do I submit new measurements after an order has been placed?

Contact us within 24 hours of submitting your order at info@7TILL8.com and our customer service agent will assist you.

Can your custom wetsuits be made for big guys or young adults?

As long as accurate measurements are submitted, we can create wetsuits for various shapes, sizes, and figures. 

Can I manage multiple measurements from one account?

No, only your specific measurements can be managed through your user account.

Which custom wetsuit do I need?

We can help you find the wetsuit you need on our recommendation on the"Get Started" page For surfers, you can see what wetsuit we recommend based on the temperature of the water or wetsuit feature. For divers, you can see what wetsuit we recommend based on the temperature of the water or depth of dive.

Wetsuit Options

What wetsuits do you currently offer?

We currently offer surf wetsuits, custom surf wetsuits, and custom dive wetsuits . For surf, select from Fullsuit Backzip and Fullsuit Slantzip. For custom surf, select from Fullsuits, Hooded Fullsuits, and Springsuits. For custom dive, select from Fullsuits, Shorty, or Sport.

How much can I customize my 7TILL8 wetsuit?

There are minor modifications we can make on your wetsuit. Please contact us before placing an order at info@7TILL8.com or call (310) 283-9440 and we will confirm the modification or customization can be made.

Can your custom wetsuits be made for non-standard body types?

Tall, short, big, or small we can make any size. As long as accurate measurements are submitted, we can create wetsuits for various shapes, sizes, and figures.

Please contact us at info@7TILL8.com or call (310) 283-9440 if additional information is needed on sizing.

Payment Process

What payment forms do you accept? Is the payment process safe?

We accept PayPal, Visa, Mastercard, and American Express and use a SSL encrypted credit card processor for safe and easy transactions. If you don’t see your preferred payment method, please email us at info@7TILL8.com.

I'm purchasing from California, do I pay taxes?

If you are purchasing from the state of California, taxes will apply.

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